OPERATIONS MANAGER

The profession of operations manager corresponds to operations management for, in complete autonomy, the operational and administrative management of a customer portfolio.

They cover different functions:

• Operations assistant
• Operations or district manager
• Agency or regional operations manager

Missions*

• Guaranteeing service quality and compliance with specifications
• Close relationships with customers
• Consulting role and providing technical solutions
• Active participation in the local deployment of the quality system
• Carrying out quality audits
• Writing safety directives and service notes
• Optimised work scheduling and mission organising, ensuring service permanency
• Operational management of subcontracting
• Provisional management of jobs and skills
• Identification of recruitment and training needs
• Recruitments validation
• Training and inclusion of newly recruited staff
• Evaluating and maintaining the knowledge level of team leaders and officers
• Updating the prevention plan
• Writing up incident reports
• Responsible for the administrative management of their customer portfolio (analysis of occupational accidents, scheduling, organising holidays…)
• Participating in cross-Group projects

(*Non-exhaustive list)

Qualifications and diploma required

• Post-graduate degree from baccalaureate to masters
• Experience of private security professions
• Higher technical qualifications in surveillance and fire safety and in any specific field of corporate security

Multiple skills

• Reactive, rigorous and available, the operations manager knows how to analyse complex issues and to take the relevant decisions. Their interpersonal skills are recognised by their customers and teams.
• They are multi-talented men and women, with a high level of technical knowledge in terms of security, but also in the fields of specific regulations of private security and social law.